Top 15 Complaints and Reviews about Toyota Highlander

20 Mar 2015 | Author: | Comments Off on Top 15 Complaints and Reviews about Toyota Highlander

Consumer Complaints Reviews

Matthew of Idaho Falls, ID on March 23, 2013

Satisfaction Rating 1 / 5

The check engine light was on. I took the vehicle to the dealer and they said I must have run over something to crack this canister. However, the plastic shroud around the outside was not cracked. It’s in perfect condition.

The part is molded together. Very suspicious that the crack is right where the two parts are molded. The dealer wants $1,100 to fix this. The Highlander is less than one year old and has just 15,445 miles on it.

I paid $48,000 for this vehicle and they are not going to cover this part. Granted this part is part of the emission system, which my state does not even require, but I still think this is a faulty part and should be covered under warranty.

Dragan of Pewaukee, WI on Dec. 21, 2012

Satisfaction Rating 1 / 5

Repair issues (the repairs resulted in additional damage) – I own a 2005 Toyota Highlander, which has an issue with a loose feeling steering wheel that is also off balance. Over the summer, I brought it in to Wilde Toyota to get an alignment, after speaking to a service adviser who recommended it after hearing my issue. I also purchased 4 brand new tires from Wilde at the same time.

The problem went away for a little while, but then it returned and I had the same issue. I did some research on my own and found that there was a TSB that could correct the issue. I called Wilde and spoke to a service adviser, who told me that I should bring it in and they can diagnose it for free.

I felt like the adviser really didn’t want to speak to me since he wasn’t listening and he rushed me off of the phone.

The next day I brought it in to Wilde and they had me sign a piece of paper that said they will be inspecting it. I made it very clear that I wasn’t authorizing any work to be done until they speak to me first and I okay the charges. An hour later, the service adviser came out and told me that I’m all set and that I owed over $180. I asked to speak to the service manager, Mike **, who was also pushing back and told me that I was responsible for the charges.

Finally, after a long battle with them, the adviser offered to waive the labor and told me that I could just pay for the parts. I paid for the parts and left. I ended up sending an email to the general manager the next day, expressing my dissatisfaction with the service department.

But he never got back to me.

A few weeks after I sent an email to the service department and the service manager, but they also ignored me, the problem has become worse after they performed the TSB on my vehicle. The steering wheel feels even looser and I feel that is now a safety issue. I emailed Toyota headquarters and they got in touch with the customer relations manager, Mary, who basically told me that she couldn’t do anything. I cannot believe how I am being treated by Wilde.

They know my safety issue concerns, but they don’t want to take any accountability to assist me. They have made my issue worse and they are responsible to fix it.

Please send this to the general manager and the service manager. I feel that Wilde Toyota should fix my issue free of charge. They should have a master technician work on it who knows what they are doing.

Since I feel that it is a safety issue, I need to have them assure me that it is fixed if they accept to take my Highlander back to repair what they should have repaired the first time.

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