Russel Toyota – Scion Catonsville, MD, 21228 – YP.com

25 Jun 2014 | Author: | Comments Off on Russel Toyota – Scion Catonsville, MD, 21228 – YP.com

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The salesperson, Ezequiel Ojeda, who helped us was very friendly and patient. The sales manager, Walt McDonald, however, was extremely rude, abrasive, and intimidating. We were very interested in buying a Prius and had come to the lot to test drive one, but were somewhat hesitant on the price, as another hybrid we were looking at was offered at less.

The salesperson asked us what price would make us seal the deal. view more that very day. We honestly answered that if the price of the Prius could match the price of the other hybrid we were considering, then we would absolutely be fine with purchasing with them on the spot. The salesperson had us sign on the matched price point and left to check with his manager.

The manager came back to us, did not introduce himself, and immediately began asking us in a very aggressive manner how we expected him to let a car go at that price. We reminded him that we did not expect anything, we were simply asked what price would seal the deal and gave our honest answer – it was up to him if he would like to negotiate further.

He then quizzed us on our knowledge of ratings and statistics between the two hybrids we were considering and mocked our use of the word hybrid, stating that the Prius was the only true hybrid. It was completely a degrading experience to have a grown man attempt to make us feel as if we were somehow in the wrong for suggesting such a price. We left.

The next day we actually purchased a Prius at another car dealership for even lower than the price the sales manager at Russel’s berated us over, so I guess it worked out.

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milton.maciel 11/10/2012 Do not go there. They are inco.

Do not go there. They are incompetente, late, and liars. My experience taking my car through the Geico Express Service could not have been worse. I had to return so many times, and I still do not have the paint job properly done. If you want our car with different colors, strick marks, finishing impregnated with particules, second-hand/after market parts, then, this is the place for you.

But of course, they will tell. view more you that everything will be professionally done, in a timely fashion!

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Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

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