Lexus Rx350 Problems, 2010 Lexus Rx350 Complaints – Page #1

26 May 2015 | Author: | Comments Off on Lexus Rx350 Problems, 2010 Lexus Rx350 Complaints – Page #1
Lexus RX 300

Alerts

by TOYOTA MOTOR CORPORATION

There are 58 complaints filed for the 2010 LEXUS RX350

Description

STRUCTURE: BODY

WHILE THE CAR WAS PARKED, THE FRONT BUMPER CAME LOOSE AFTER A MINOR CONTACT WITH ANOTHER VEHICLE. ALMOST THE SAME HAPPENED A YEAR EARLIER WHILE CAR WAS BARELY MOVING AND REARENDED A SMALL HONDA CAR, WHICH WAS NOT EVEN SCRATCHED, THE WHOLE FRONT END THEN HAD TO BE REPLACED BECAUSE THE SCREWS AND PLASTIC FASTNERS ATTACHING THE BUMPER TO THE BODY BROKE OFF.

TURNING INTO A PARKING SPOT AT A VERY SLOW RATE OF SPEED DUE TO THE CONGESTED NATURE OF THE SHOPPING CENTER. PULLED IN WITH FOOT ON THE BRAKE AND STARTED TO PUT VEHICLE INTO PARK WHEN THE ENGINE REVVED AND THE CAR ACCELERATED VERY QUICKLY OVER THE CURB AND INTO THE WALL OF THE SHOPPING CENTER. I FELT NO CONTROL OVER THE VEHICLE.

ONLY ISSUE WITH CAR SINCE PURCHASE WERE THE BRAKES HAD TO BE RESURFACED SHORTLY AFTER WE GOT IT. WITNESSES IN THE CAR BEHIND ME WAITING FOR ME TO PARK ALSO STATED THAT THEY WERE SHOCKED TO SEE THE CAR LAUNCH FORWARD AS THEY SAW THAT I WAS NEAR A DEAD STOP. DAMAGE TO FRONT END BUT ABLE TO GET CAR BACK HOME. CONTACTED PARK PLACE LEXUS IN PLANO TX AND SERVICE REPRESENTATIVE STATED THEY WOULD TO IT TO THE DEALERSHIP FOR INVESTIGATION.

30 MINS AFTER TWO TRUCK LEFT, SALES PERSON CALLS TO TELL ME THAT THEY SHOULD NOT HAVE TOWED IT AND HE HAD SPECIFIC INSTRUCTIONS FROM LEXUS CORP NOT TO WORK ON OR OPEN A REPAIR TICKET ON A CARE REPORTING UNINTENTIONAL ACCELERATION. I NEEDED TO CALL THE MAIN 800 NUMBER. NOW HAVE TO GET CAR BACK TO HOUSE AT MY EXPENSE SO THE LEXUS PAID INDEPENDENT INVESTIGATOR CAN COME LOOK AT THE VEHICLE IN 3-5 DAYS.

MORTIFIED AT THE THOUGHT THIS COULD HAVE KILLED SOMEONE WALKING ALONG THE SIDEWALK. TOO MANY REPORTS OF THIS ISSUE DURING PARKING EVENTS. SOMETHING NEEDS TO BE DONE.

LEXUS HAS THE OPP TO DO THE RIGHT THING. LET’S SEE IF THEY STAND BEHIND THEIR VEHICLES. ONE OR TWO INSTANCES IS DRIVER ERROR. NOT ENOUGH TO FORCE TOYOTA TO SETTLE FOR BILLIONS RATHER THAN FACE A JURY. JUST SAYING.

IF I HAD ANY DOUBT ABOUT WHETHER I HIT THE ACCELERATOR INSTEAD OF THE BRAKE I WOULDN’T TAKE THE TIME TO REPORT THIS TO A GOV AGENCY.

ELECTRICAL SYSTEM

Lexus RX 300

THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED AFTER PARKING THE VEHICLE IN HER DRIVEWAY FOR OVER FOUR HOURS, SMOKE WAS NOTICED COMING FROM THE INTERIOR OF THE VEHICLE. THE FIRE DEPARTMENT WAS NOTIFIED WHO EXTINGUISHED THE FIRE.

THE FIRE MARSHALL STATED THE ORIGIN OF THE FIRE WAS CAUSED BY THE ELECTRICAL WIRING SYSTEM UNDER THE INSTRUMENT PANEL. THERE WERE NO INJURIES AND A REPORT WAS AVAILABLE IF NEEDED. THE VEHICLE WAS DESTROYED.

THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 37,000.

THIS VEHICLE STARTED ACCELERATING ON ITS OWN. WHEN I TRIED TO GET THE VEHICLE TO STOP, THE BRAKES WOULD NOT WORK. NEUTRAL WOULD NOT WORK. DOWN SHIFTING WOULD NOT WORK. THE VEHICLE WOULD ONLY INCREASE IN SPEED.

I HAD 3 KIDS IN THE CAR. THE DASH BOARD INDICATOR LIGHTS LIT UP. ALL OF THEM. WHEN I FINALLY LOOKED DOWN THE ACCELERATOR PEDAL WAS STUCK.

I GRABBED IT WITH BOTH HANDS WHILE DOING OVER 100 MPH AND HEARD A POP! THEN THE VEHICLE SLOWED BUT STILL NOT NEARLY SAFE ENOUGH. I FINALLY MANAGED TO DOWN SHIFT THE CAR AT THAT POINT. AND THEN JAMMED HER INTO PARK FROM ABOUT 30 MPH. THERE WAS SOMETHING SERIOUSLY WRONG WITH THIS CAR.

IT WAS NOT FLOOR MATS THAT GOT THAT PEDAL STUCK! I SAW THAT PEDAL! YOU NEED TO LOOK INTO THIS FURTHER. SOMEONE IS GOING TO GET KILLED! I WILL BET THEY ALREADY HAVE.

I HAD TO TRADE MY CAR IN BECAUSE LEXUS WOULD NOT EVEN CHECK THE COMPUTER FOR FEAR THEY WOULD BE VALIDATING MY COMPLAINT. NOW I GET A LETTER STATING THEY ARE CHANGING THE ACCELERATOR PEDAL? THERE IS SOMETHING MORE TO THIS AND I THINK YOU SHOULD BE LOOKING FURTHER.

THAT IS WHY I AM FILING MY COMPLAINT NOW. THEY SAID I WAS THE ONLY ONE. OBVIOUSLY NOT. I SPENT A LOT OF MONEY TO GET OUT OF THAT CAR. PEOPLE SHOULD NOT HAVE TO. PLEASE LOOK INTO THIS. I BEG YOU.

VISIBILITY/WIPER

THE CONTACT OWNS A 2010 LEXUS RX 350. THE CONTACT STATED THAT THE DRIVER’S SIDE SUN VISOR WOULD NOT REMAIN UPRIGHT IN ITS HOUSING AND CONTINUED TO FALL, OBSTRUCTING THE CONTACT’S VIEW. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE MANUFACTURER WAS NOT CONTACTED.

THE FAILURE MILEAGE WAS 22,235 AND THE CURRENT MILEAGE WAS 22,500.

THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED THAT WHILE RIVING APPROXIMATELY 15 MPH, THE VEHICLE SUDDENLY ACCELERATED AT A RAPID PACE. THE VEHICLE CONTINUED TO ACCELERATE AS THE BRAKES WERE APPLIED. THE DRIVER WAS ABLE TO SHIFT INTO NEUTRAL AND TURNED THE ENGINE OFF. THE VEHICLE RETURNED TO NORMAL FUNCTION AFTER SEVERAL MOMENTS AND WAS DRIVEN TO THE CONTACT’S HOME.

THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE FAILURE AND CURRENT MILEAGE WAS 38,000.

Lexus RX 300
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