Fort Wayne Toyota Lexus – Lexus, Toyota, Service Center – Dealership Ratings

1 Aug 2014 | Author: | Comments Off on Fort Wayne Toyota Lexus – Lexus, Toyota, Service Center – Dealership Ratings
Toyota Lexus

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My Review Of Fort Wayne Toyota Lexus :

With over 50 years of having cars serviced I have never been more satisfied with an auto service experience than I have been with Ft Wayne Toyota! Scot House and Ryan Malone and their team have given me confidence in trusting my Toyota Camry to their care and judgment for all its service needs. Every question I asked was answered to my satisfaction, every service performed was done right, the car was ready when promised, the cost was very fair and reasonable.

In this age of advanced technological sophistication automobile safety requires a positive relationship with the company that made the car. Through Ft Wayne Toyota I have increasing confidence that I have that kind of relationship with Toyota.

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My Review Of Fort Wayne Toyota Lexus :

Toyota Lexus

We went in for a new 2010 Toyota Prius. Mind you, this was before the earthquake/tsunami and just when gas prices were starting to spike. FW Toyota had a lot of 2010s on the lot and Toyota corporate was offering $1000 cash back or 0% financing up to 5 years.

So undoubtedly they had some interest in these cars, but they had a LOT of them and it’s nowhere near what their popularity is right now. We went into FW Toyota after doing extensive research on the car and being pretty set on them. Of course, we needed a test drive.

Plus, we had a car we were interested in trading. The online price was great. They took $2000 off the MSRP straight away. That’s why we went in to FW Toyota in the first place.

We went to the dealership on a Friday night and everyone was busy with customers. I am not the type who likes a car salesman hounding you when you first put your foot outside the car door, but I was a little surprised in the 15-20 minutes we spent on the lot and inside the dealership, no one said a word to us we’ll be with you shortly, sorry about the wait. None of that. We decided to leave.

No hard feelings. They were just busy and we would return Monday night.

We did that and were pretty quickly greeted by Michael Smith. Nice enough guy. Knew what he needed to about the car, etc.

We liked how it drove and of course as soon as we finished the test drive, we were ushered in to work out the numbers.

OK. The first irritating thing is Michael came back with the MSRP pricing. Now, I know there might be some idiots out there who wouldn’t bat an eye, but looking at us, my husband and I are 29 and 30. We have smartphones, I had my iPad with me. The guy has got to figure we looked at their online inventory.

So the fact he didn’t give us the online price straight away is annoying. And then when we brought it to his attention, of course, he gave it to us but then made it seem like it was part of the negotiation. I don’t think so, buddy.

The big sticking point, though, was our trade. We had a 2004 Mazda6 Sport Wagon. Great shape. Every extra except navigation. And they came back with just a ridiculous number.

My husband said that doesn’t even cover the payoff (Not that they should be required to do that, but it was also $1000+ less than Kelly Blue Book’s trade-in value was.) So then Michael asked what our payoff was and against our better judgment we told him. He left and came back and the trade-in was still less than the payoff, which just shocked my husband.

So then we said we can’t do it and we got up to leave (this was not a bargaining tactic, we just knew what we could afford and we weren’t there) and Michael brings back his manager (I forget his name). He had his Kelly BLACK book. Oooh, the mystical black book, which is always crazy low. So he pulls it out and shows us what it’s worth according to that.

Whatever. We tell him we can’t afford what he’s giving us and we’re done. He asks what we can afford and we say we don’t want to play that game.

And then the manager says the words that earned him a 2 for Overall Experience: I don’t know how you CAN’T afford this deal I’m giving you. What an idiot. Yeah, that’s why we’re in the recession we’re in, buddy.

Because greedy mortgage reps said that to people who were in over their heads on houses and credit card companies that extended credit to people who didn’t have jobs but could buy brand new LCD TVs for 0% financing for 6 months. Yeah, we don’t play that game.

We left and bought our car somewhere else. A used 2010 Prius with 2.95% financing that looks and feels brand new.

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Toyota Lexus
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