Avoid at all costs!!! – Xin Kai Yue Hotel, Guilin Traveller Reviews – TripAdvisor

19 Aug 2014 | Author: | Comments Off on Avoid at all costs!!! – Xin Kai Yue Hotel, Guilin Traveller Reviews – TripAdvisor

61 people have reviewed this hotel

#x201c;Avoid at all costs. #x201d;

Reviewed 6 January 2007

We booked for 2 nights in the New Plaza Hotel in Guilin because of the price and it looked quite reasonable on elong.net website. Thank god that the hotel didn’t have any information about our booking because we checked out as soon as possible just after 10 hours of staying there (and went to the Shearton instead!).

We arrived off a late flight – and the lobby was dark and unimpressive. The service was quite rude and abrupt – they didn’t have any information about our booking in a VIP Queen Room for 2 nights off elong.net and they only put us in a standard twin room at the same rate. They didn’t want to use credit card for payment – but they were happy to take an imprint of the card anyway. We also had to pay an extortionate key deposit in cash.

The hotel lobby toilet was one of the worst toilets I’ve encountered in China – it smelt like mouldy urine mixed with dead animals. This smell was also noticeable in the lobby and especially around the elevators. The hotel lobby toilet should have been a warning sign not to stay there.

Another warning sign was the prostitute going up the lift with us to our floor. The hotel corridors were darker than the dark lobby and it didn’t feel safe.

Although the room looks modern – it was completely unclean and smelly. The mould in the bathroom was beyond belief – and the smell of it was making us both sick.

My bed had complimentary hairs in it – and was completely uncomfortable (springs pushing into your spine). The TV was did not work.

It was one of the worst night sleeps I’ve had in a hotel – not only was I worried about the cleanliness but also the hotel security (the door locks were pretty inadequate).

Breakfast was included. Although it was only a Chinese breakfast – everything was at room temperature (tea, noodles, etc).

As soon as we could find an internet cafe (just 15 minute walk from the hotel down the main road) – we booked straight into the Sheraton for the rest of our time in Guilin. We would have been at the Guilin New Plaza Hotel for less than 12 hours.

This hotel is straight opposite the train station (which explains the seediness of the hotel and area) but probably a 20 minute walk to the main downtown area.

The pictures of this place on various travel websites does not do it any justice – although the rooms on websites look “modern” and OK – the smell, the lack of cleanliness, the impoliteness of the staff and the seedy nature of this hotel can’t be shown. Please don’t stay here – for the love of humanity!!

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